TERMS & CONDITIONS

Ordering on this website, ordering via email or telephone, you agree to the following terms and conditions. These terms & conditions apply for all commissions of original paintings and illustrations by artist Jo Travers / Designersaurs. No variations to these unless specifically agreed by Jo Travers / Designersaurs in writing.

If required, it is up to the individual to provide photos of the true likeness/colour/expression of the subject in order for optimum results. An order must be accompanied by sufficient information to enable Jo Travers / Designersaurs to proceed.

Jo Travers / Designersaurs will judge whether or not to accept any commission.

Items are left with Jo Travers / Designersaurs at owners risk. No responsibly will be taken for loss or consequential loss of customers property left with Jo Travers / Designersaurs.

No booking will be commenced without a minimum deposit of £10. Any orders placed by telephone are considered consent to proceed.

The minimum deposit is non-refundable and varies according to size of artwork ordered.

Balance of payment will be due prior to dispatch, in full on completion.

Items will not be sent out until balance has been received by Jo Travers / Designersaurs. If paying by cheque, goods will be sent out after funds are cleared at the bank.

Customer shall check goods immediately on delivery and inform Jo Travers / Designersaurs of any damage suffered in transit. For posted sent via Royal Mail or other courier items, we accept no responsibility for failed or late deliveries. If the item is returned to us for any reason, postage will be re-charged for any subsequent delivery charges. Any items that do not arrive on the date specified should be reported within 24 hours of non-delivery. In the event of dis-satisfaction (which should be considered good reason of complaint) must be reported within 7 days of receipt of goods. Item(s) must be returned at clients expense before refund is consider. Deposits are non-refundable and only the balance payment will be considered for refund.

All copyrights of any artwork remain in the name of Jo Travers / Designersaurs, unless otherwise mutually agreed in writing at the time of ordering. It is explicitly forbidden to reproduce the images or original work of Jo Travers / Designersaurs in any medium unless clearly agreed beforehand with a standard license contract available on request. This license can be revoked at any time due to breach of contract at the discretion of Jo Travers / Designersaurs.

As copyright holder Jo Travers / Designersaurs reserves the right to use any suppplied image or edited image for any publicity on the internet, website and social media. The image or edited version may be used on products produced by Jo Travers / Designersaurs such as Zazzle or other companies manufacturing under license from Jo Travers / Designersaurs. Any requests for images not to be used in this way must be expressed when ordering.

Any authorised reproductions must contain credit to Jo Travers / Designersaurs or artists website. Where digital images are involved the client agrees that the digital images cannot be modified without prior consent and must contain credit to Jo Travers / Designersaurs.

Any order placed where there is no followup or contact from the customer of any kind will after 12 months be considered void. Any money paid will become property of Jo Travers / Designersaurs.

All goods remain property of Jo Travers / Designersaurs until the contract price in full is received. After completion any goods left with Jo Travers / Designersaurs for a period of longer than 8 weeks will be liable to storage charge.

Cancellation

If the customer wishes to cancel the contract to commission an artwork, then notice must be given in writing.
All minimum deposit payments are non-refundable.
For orders where the balance has been paid in advance. Depending on how much work been undertaken, it will be up to Jo Travers / Designersaurs to decide whether any refund is to be paid to the customer.
There is a 7 day cooling off period after all bookings. Presuming no work has been commenced. Deposits will be returned at artists discretion.

All artwork remains the property of Jo Travers / Designersaurs until paid for in full.

Orders not collected within 30 days after completion are liable to storage charge.